Privacy
We protect your data following standard internet practice. Here is, in plain words, what we keep, why, for how long and who else handles it. The party responsible for your data is MaxApp.
What we keep, why and for how long
| What | Why | For how long |
|---|---|---|
| Your documents: files, recordings, voice notes, videos and screenshots, with their transcripts | To understand your business and build your platform | While you are a client. If you cancel, you have 30 days to ask for a copy and then it is deleted. |
| What you write: answers, requests and error reports | To understand your business and handle what you ask for | While you are a client. If you cancel, you have 30 days to ask for a copy and then it is deleted. |
| Your diagnosis and contact details, if you do not sign up | To send you your result and stay in touch | 12 months without activity. We let you know 15 days in advance. |
| The documents from your free interview, if you do not sign up | To put together the map of your business and your quote | 90 days after your quote. We let you know 15 days in advance. |
| The notices we send you | So you know where your project stands | While you are a client. If you cancel, you have 30 days to ask for a copy and then it is deleted. |
| Your project information in our systems | To build and change your platform | While you are a client. If you cancel, you have 30 days to ask for a copy and then it is deleted. |
| Your platform’s information while it lives on our servers | To keep your platform running and backed up | Encrypted backups kept for 30 days. If you leave, we hand it over to you and it is deleted. |
| The list of functions in your quote, in your words | To know what gets built and at what price | While you are a client. If you cancel, you have 30 days to ask for a copy and then it is deleted. |
| The acceptance of the contract, the payments and a log of actions with no content | The law requires it | What the law requires. |
Time limits
While you are a client we keep your documents, because any change you ask for may need them. If you cancel, we let you know and you have 30 days to ask for a copy; after that they are deleted from our systems and, from backups, no later than 14 days afterwards.
If you take the diagnosis and do not sign up, it is deleted after 12 months without activity, and the documents from your free interview 90 days after your quote. We let you know 15 days in advance; if you come back before then, nothing is deleted.
While your platform lives on our servers, its information is also yours: it is backed up every day, encrypted, and each backup is kept for 30 days. If you leave, we hand over your software and its data ready to install and then delete them from our servers.
How we protect it
- Your connection to the site is always encrypted.
- Your documents (files, recordings, voice notes and videos) are stored encrypted, and so are the backups.
- Only your business and the people working on your project can see them. No other business sees anything of yours.
- They do not stay in our systems once we are done. From your case we only learn general patterns, never your names, files, figures or texts.
Who else handles it
- Paddle, which processes payments and issues receipts.
- The provider of the server where the site lives.
- An artificial intelligence provider that does not train on your data. We will tell you its name if you ask in writing.
What you can ask for
We only keep what the law requires: the acceptance of the contract and the payments (which Paddle also keeps), and a log of actions that never stores the content of your documents.
You can ask for a copy of your data or for us to delete it by writing to hola@maxapp.local. We only use the cookies needed for your session and your language.